15-Day Refund & Exchange Policy
You are buying a fragrance you have not smelled. We know that, and we have written this policy accordingly — in plain language, with no clauses buried at the bottom.
The Short Version
| Situation | What you get | Who pays return shipping |
|---|---|---|
| Bottle arrived damaged, leaking or broken | Full refund or free replacement | We do |
| Wrong product sent | Full refund or free replacement | We do |
| Sealed, unopened, within 15 days | Full refund | You do |
| Opened, within 15 days | Exchange for another fragrance | You do |
| Opened, more than 15 days | Not eligible | — |
Everything below is the detail. If something is not covered, message us on WhatsApp and we will deal with it sensibly.
If Your Order Arrives Damaged or Wrong
This one is simple: it is our mistake, so we fix it at our cost. You get a full refund or a free replacement, whichever you prefer, and we arrange and pay for the return.
Message us on WhatsApp within 48 hours of delivery with a photo of the bottle and the packaging. The photo is not us doubting you — it helps us take it up with the courier, and it tells us whether we need to change how we pack.
If the Bottle Is Still Sealed
Changed your mind, ordered the wrong one, or bought it as a gift that did not land? If the bottle is unopened with its seal intact and the outer box undamaged, send it back within 15 days of delivery for a full refund of the product price.
Return courier charges are yours in this case, since nothing went wrong on our side.
If You Have Opened It and the Scent Is Not for You
Within 15 days, we will exchange it for a different fragrance from our range, provided the bottle is at least 80% full.
We cannot refund an opened bottle, and we want to be straight with you about why rather than hiding behind a clause. Perfume sits on skin. Once a bottle has been opened we cannot sell it to anyone else, so a refund means the bottle is simply lost. An exchange lets us do right by you without that.
Before you exchange, message us and describe what you did not like. Fragrance is personal, and we would rather help you pick something that actually suits you than have you swap blindly and end up in the same position.
How Refunds Are Paid
Almost all of our orders are cash on delivery, so there is no card to refund to. We send refunds by JazzCash, Easypaisa or bank transfer — whichever you prefer.
Once the returned parcel reaches us and we have checked it, your refund is sent within 5 to 7 working days. We refund the product price. Original delivery was free, so there is nothing to deduct there.
How to Start a Return or Exchange
- Message us on WhatsApp at 0300-0376252 within 15 days of delivery.
- Send your order number, the fragrance name, and a photo of the bottle.
- We will confirm what you are entitled to and give you the return address.
- Pack the bottle in its original box so it survives the journey back.
- Send it, and share the tracking number with us.
- We check it on arrival and process your refund or exchange.
Do not send anything back before messaging us. Unannounced returns are hard to match to an order, which delays your refund.
What Is Not Covered
- Anything returned more than 15 days after delivery
- Bottles less than 80% full
- Damage caused after delivery — dropped, left in direct sun or heat
- Products not bought from ghazifragrances.pk or our official WhatsApp
On that last point — if you bought a bottle claiming to be ours from a marketplace or reseller, we cannot verify it is genuinely our product, so we cannot stand behind it. Order directly and you are always covered.
Cancelling Before Dispatch
Message us as soon as you can. If the parcel has not left us, we will cancel it straight away at no cost. Once it is with the courier it has to run its course and be handled as a return.
Avoiding a Return in the First Place
The best outcome for both of us is that you like what arrives. Before you order, message us on WhatsApp and tell us what you normally wear, or what occasion you are buying for. We will tell you honestly which of our fragrances fits — and if none of them do, we will say that too.
Every product page also lists the full note breakdown and expected wear time, so you know what you are buying before it arrives.
Need to Start a Return?
Message us on WhatsApp and we will sort it out. A real person answers.
ABC Chemical Supplier · 22 No Chungi, Timber Market, Multan